Refund Policy

Last updated: September 10, 2026

At Vexoriano, we are committed to providing high-quality logo design and branding services. Because our services involve custom creative work created specifically for each client, refunds are subject to the terms below.

1. Custom Digital Services

All logo design and branding services offered by Vexoriano are digital and may involve custom work created specifically for the client.

Once creative work has started, the order may no longer be eligible for a full refund, except where required by applicable law.

2. Cancellation Before Work Begins

If you request cancellation before we have started work on your project, you may be eligible for a refund.

To request a cancellation, contact us as soon as possible at Support@vexoriano.com with your order information.

Once the design process has started, cancellation and refund eligibility may be limited.

3. After Design Work Has Started

Because time and creative resources are committed to each project, refunds are generally not available once substantial design work has begun.

If you are dissatisfied with the initial concept, we encourage you to use the revisions included in your purchased package so we can work toward a result that meets the agreed design requirements.

4. Revisions

Revisions included in your package are intended to allow reasonable adjustments to the selected design direction.

A revision does not automatically qualify for a refund.

Requests for a completely new design direction, additional concepts, or revisions beyond the package limits may require an additional fee.

5. Completed Projects

Once the final design has been approved and the final files have been delivered, the order is generally considered completed and is not eligible for a refund, except where required by applicable law.

6. Duplicate or Incorrect Payments

If you accidentally place the same order more than once or are charged multiple times due to a technical issue, please contact us.

After verification, we will review the duplicate transaction and, where appropriate, refund the duplicate payment.

7. Service Issues

If we are unable to deliver the service purchased due to circumstances within our control, we may provide an appropriate solution, which may include rescheduling the project, providing an alternative service, or issuing a refund where appropriate.

8. How to Request a Refund

To request a cancellation or refund, contact us at:

Email: [YOUR SUPPORT EMAIL]

Please include:

• Your name
• Order number
• Email address used for the purchase
• Reason for your request

We will review your request and respond within a reasonable period.

9. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the funds to appear in your account may depend on your bank or payment provider.

10. Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude any consumer rights or legal protections that cannot legally be waived or excluded under applicable law.

Where applicable law provides you with a right to cancel, refund, or other remedy, those rights remain unaffected by this policy.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Vexoriano
Website: Vexoriano.com
Email: Support@vexoriano.com